Refund policy

30-Day Happy Dog Guarantee. If your dog won't eat it or you're not satisfied, email info@secondpaw.co within 30 days of delivery with your order number and we'll make it right with a replacement or a refund of the price paid, at our discretion. Nothing needs to be shipped back; we may provide a prepaid label and ask for the item before a replacement ships.

Our treats are a food product, so we don't accept returns and can't restock opened or unopened product. The guarantee covers your first purchase of each product, one claim per household, bought directly from secondpaw.co or our Facebook and Instagram shops. It doesn't cover orders of 6 or more units of one product, wholesale orders, purchases from third parties, or promotional and free items. Refunds go to the original payment method and may take 5–10 business days to appear. We decide claims in good faith and may decline claims that appear fraudulent or abusive and refuse future orders from customers who abuse the guarantee.

Damaged or wrong items: email a photo within 7 days of delivery and we'll replace them. Orders go to fulfillment within minutes, so we can't promise cancellations or changes after an order is placed. Subscriptions can be paused, skipped, or cancelled from your account before the next order processes.